Free and low cost video conferencing services have widely been adopted by businesses, but there are limitations to the quality and reliability of these ‘consumer’ grade services. Until recently, ‘business grade’ video conferencing was widely considered cost prohibitive.
Recently with new solutions coming onto the market, it is possible for SMBs to experience a higher standard of video conferencing without the quality issues presented by the widely used 'consumer' versions like Oovoo and Skype.
The debate for SMB decision makers is whether these higher quality business grade solutions are worth the higher cost, or do the cost savings from consumer grade versions justify their lower quality user experience?