Telecoms regulator Ofcom has published new
research on the quality of mobile calls by UK network providers. The
publication is part of a plan to help support initiatives which are designed to
improve coverage across the country.
It’s also intended to help consumers choose
a mobile service which suits their requirements and needs, as well as provide
data on reception around the country.
report , used research based on consumer’s own experiences with handsets and data supplied by the major operators. It also looked at how satisfied
consumers are with the mobile network providers.
It was found that overall, people are in
general happy with their mobile providers, with 76% reporting satisfaction,
this varied depending on where they live however. Whilst 78% of those that live in
urban areas expressed satisfaction, this dropped to 70% in remote areas and 67%
in rural places.
The regulators also used data from network
performance research company RootMetrics. According to their research, 97% of
calls made using EE connected successfully during the second half of last year.
With regards to the other networks, O2 calls had a successful connection rate
of 95.3%, Three 94.5 and Vodafone recorded 92.6%.
It was also found that around two in every
100 calls made were unsuccessful. Of those consumers surveyed, 55% said that
they never or hardly ever experienced no signal whilst 30% said they suffered
no reception every week.
Ofcom report that the four major networks –
EE, O2, Three and Vodafone, now meet the 90% coverage obligation for 3G and
plan to meet O2’s 98% coverage for 4G. This, the regulators say, means that
those areas that currently don’t receive a decent 3G signal will do once the
additional coverage is in place.