Ofcom Publish Mobile Call Quality Data

News Article - Wednesday, 13 August 2014 10:53

By: Kerry Butters Category: Connectivity

Telecoms regulator Ofcom has published new research on the quality of mobile calls by UK network providers. The publication is part of a plan to help support initiatives which are designed to improve coverage across the country.

It’s also intended to help consumers choose a mobile service which suits their requirements and needs, as well as provide data on reception around the country.

The report , used research based on consumer’s own experiences with handsets and data supplied by the major operators. It also looked at how satisfied consumers are with the mobile network providers.

It was found that overall, people are in general happy with their mobile providers, with 76% reporting satisfaction, this varied depending on where they live however. Whilst 78% of those that live in urban areas expressed satisfaction, this dropped to 70% in remote areas and 67% in rural places.

The regulators also used data from network performance research company RootMetrics. According to their research, 97% of calls made using EE connected successfully during the second half of last year. With regards to the other networks, O2 calls had a successful connection rate of 95.3%, Three 94.5 and Vodafone recorded 92.6%.

It was also found that around two in every 100 calls made were unsuccessful. Of those consumers surveyed, 55% said that they never or hardly ever experienced no signal whilst 30% said they suffered no reception every week.

Ofcom report that the four major networks – EE, O2, Three and Vodafone, now meet the 90% coverage obligation for 3G and plan to meet O2’s 98% coverage for 4G. This, the regulators say, means that those areas that currently don’t receive a decent 3G signal will do once the additional coverage is in place.

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