Ofcom Publish Broadband and Pay TV Complaints Data

News Article - Thursday, 28 March 2013 14:20

By: Kerry Butters Category: Connectivity

The latest complaints data on broadband and Pay TV has been released by regulators Ofcom today for the period between October and December last year.

According to Ofcom, complaints continued to fall in that period, for the sixth consecutive quarter. However, whilst complaints regarding landline telephone, broadband PAYG mobile and Pay TV all showed a decline, pay monthly mobile complaints rose slightly.

The report is intended to help consumers make "informed decisions” about which provider to choose and is the eighth quarterly report so far.

Claudio Pollack, Director of Ofcom’s Consumer Group said: "It’s encouraging to see a continuing decline in the total volume of complaints, and we hope these figures will incentivise providers to further improve their performance.

"We’re committed to providing consumers with valuable information to help them choose a provider that best suits their needs.”

For landline telephone services, Ofcom received the most complaints about TalkTalk, although complaints against them continued to fall. BT complaints also fell whilst Sky and Virgin Media both received complaints both below the industry standard, with Virgin coming out on top with the fewest.

For broadband, Orange performed the worst, hitting a peak in October due to the company’s decision to withdraw a free broadband offer when customers also purchased line rental. TalkTalk came in second place, although again, complaints continued to fall quarter on quarter.

BT also suffered above average complaints for broadband subscribers, whilst Sky performed the best.

For pay monthly mobile, both Orange and T-mobile performed badly, with the former generating the most complaints whilst O2, Virgin Mobile and Vodafone all performed above average with O2 the best.

For further advice and guidance on how to make a complaint, information can be found on Ofcom’s website.

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