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Unified Communications

Unified Communications: Unified communications (UC) is the integration of real-time communication services such as instant messaging (chat), presence information, telephony (including IP telephony), video conferencing, data sharing (including web connected electronic whiteboards aka IWB's or Interactive White Boards), call control and speech recognition with non-real-time communication services such as unified messaging (integrated voicemail, e-mail, SMS and fax). UC is not a single product, but a set of products that provides a consistent unified user interface and user experience across multiple devices and media types. (Source: Wikipedia)

A Review of SMB Communications Needs-Fixed, Mobile or Unified


Section: Research
The average small business is becoming highly dependent on multiple forms of digital communications, but the technology choices are increasingly complex and come at a cost. With this backdrop, how can small and medium sized companies assess what best fits their needs, and avoid paying too much to keep the communication flowing?   This report covers the following topics:   -  Introduction -  IT and& ...   read more

Microsoft Lync Customer Solution Case Study


Section: Research
West Yorkshire Fire and Rescue Service (WYFRS) sought a highly secure and reliable solution to address employees’ needs for more efficient communication, while reducing costs related to mobile phone usage and travel expenses. WYFRS wanted to consolidate multiple communications platforms and provide employees with a new vision of work as an activity, not a location. The organisation implemented Microsoft Lync Server 2010 communications software to facilitate rea ...   read more

Broadband Performance Testing Tools


Section: Articles
Tools to help you accurately measure broadband connection performance Connection Speed TestAccurately measures connection speed and quality. Test from a number of locations worldwide  read more

Cloud Collaboration - The End of the Faceless Employee?


Section: Articles
Collaboration, in one form or another, has been a growing trend for the past decade. Thanks to the ever-increasing insidiousness of the internet and how vital it’s become to business, a wide range of collaboration tools are now available in the workplace. This is a trend that continues to grow at an astonishing rate, especially since cloud computing and faster internet speeds have meant that we can collaborate in real time across the globe. According to a recent report by Forbes ...   read more

Content Sharing in the Cloud Liberates Team Workers


Section: Articles
It’s no surprise to those in the IT industry that recent research has revealed the enterprise shift to the cloud to be inevitable. 41% of respondents to a survey carried out by AIIM said that they expect cloud will "become the de-facto deployment” over the next 3 years, with many choosing document management and CMS to be in the cloud as a matter of choice within that time. The most likely reason for the move to the cloud is to enable collaboration outside of t ...   read more

Ten Technology Trends to Watch - Part 2


Section: Articles
Gartner's recent webinar, ‘Tech Trends You Can’t Afford to Ignore,’ outlines ten key tech trends that are shaping how IT organisations do business. In this second of a two part series, we examine five more trends that organisations must watch carefully in order to thrive today and in the next few years, with specific recommendations on what or ...   read more

The Increasing Benefits of Video Collaboration to the Enterprise


Section: Articles
Video collboration is by no means a new concept, but it’s one that’s becoming increasingly relevant to modern enterprises in a competitive marketplace. This is not only because faster internet speeds and the advent of the cloud has increased the necessity and ease of collaborative working practice, but it is also being driven by strong mobile and tablet growth. A study carried out earlier in the year by Wainhouse,   read more

Unified Communications making In-Roads into Public Sector Organisations


Section: Articles
Public sector organisations, particularly at the local council level, are being increasingly squeezed for funds, and citizen watchdogs are taking a closer look at expenditures on a regular basis. At the same time, these organisations are being called upon to provide more services without increasing tax levies. This Catch-22 need not be an unsolvable problem. Reliable services delivered via the cloud have been delivered, proven and tested at all levels of government, with the end result ...   read more

Australian government to cut budget with video conferencing


Section: News
The Australian government is set to use video conferencing to slash the amount of travelling that its members do, so that it can reduce its budget and deficit. Ministers are also planning on dropping or deferring smaller IT projects as they focus on a broader, standardised IT infrastructure overhaul.Australia's finance minister Penny Wong said that adopting read more

BT 'completes first phase of Olympics UC deployment'


Section: News
Telecoms firm BT has launched a new cloud computing-based unified voice network that will keep the various London 2012 Olympics sites connected. The installation is just one part of the company's commitment to delivering converged communications - including video and data transmission - during the prestigious event. Placeholder0BT's Olympics voice communications network is based on Cisco's Hosted Unified Communications Services solution and will provide "key operational functions" ...   read more

Businesses are adopting smartphones to boost mobile working


Section: News
Many businesses are planning on abandoning traditional phones in favour of integrated mobile technology and video conferencing solutions as they vie to boost read more

Businesses 'want video conferencing to go mobile'


Section: News
Businesses want to extend their unified communications solutions - including video conferencing technologies - to the mobile workforce. According to Andreas Weinhold, vice president of Europe, the Middle East and Africa at LifeSize, the liberation of video conferencing from it ...   read more

Enterprise Video Growth of 25% Per Annum Driven by Collaborative Working


Section: News
According to recent research carried by research firm MarketsandMarkets, the enterprise video market will see an annual growth rate of 25.9% between 2013 and 2018. The report, Enterprise Video Market – Global Advancements, Market Forecasts and Analysis (2013-2018), provides analysis for the overall enterprise video technology market, breaking it down into sectors such as hardware, software, regions and more. Currently, the market ...   read more

Housing Technology 2013 Kicks Off with Sir Clive Woodward


Section: News
The 4th annual Housing Technology conference and executive forum began today with a keynote speech given by World Cup winner and Team GB's Director of Sport for the London Olympics, Sir Clive Woodward OBE. Sir Clive was expected to demonstrate how social housing providers can learn from the world of sport when it comes to building high performance, and how this can be applied to IT and business operations. read more

Interoute recognised by Gartner as industry leader


Section: News
Researchers at Gartner have published the updated Magic Quadrant report for 2013 and have positioned leading cloud service provider Interoute Communications Ltd highly for its "ability to execute”. Interoute is the owner and operator of Europe’s biggest cloud services platform, accounting for 10 host ...   read more

Is 2013 the Year of Video Conferencing?


Section: News
Business video devices will spike in 2013, as more businesses of all sizes are warming to the idea that video conferencing can be used as a communications tool in the enterprise, both effectively and efficiently. According to ITProPortal, a recent Canalys UC Market report, this has to some extent been driven by co ...   read more

Microsoft Lync High Priority in 2013, says Ovum


Section: News
Microsoft Lync is a high priority target requirement for CIOs this year, according to David Maloney of Ovum research. According to the Ovum report , 45% of enterprises say that they are planning to extend deployment of Lync services in 2013. Whilst results are said to have been mixed so fa ...   read more

Polycom adds whiteboard technology to video conferencing solution


Section: News
Video conferencing has begun encompassing everything you would expect from a standard, face-to-face board room meeting and Polycom has even managed to integrate digital whiteboards in to its offering. The firm hopes that this final addition will make its read more

Polycom and Microsoft extend partnership


Section: News
Video conferencing specialist Polycom has extended its partnership with software giant Microsoft in a deal that will see the latter's Lync software integrated into Polycom VoIP phones. The move is part of the pair's desire to boost video conferencing outside the boardroom.The focus wi ...   read more

Polycom brings video conferencing to tablets


Section: News
Video conferencing expert Polycom has dipped its toe into the tablet marketplace as business communications solutions go increasingly mobile. The move comes as analysts predict huge growth in the unified communications marketplace. Placeholder0Speaking to Information Week, Polycom's vice president of mobility and business development Surendra Arora said video conferencing was rapidly being integrated into a wider unified communications framework that covered everything from ...   read more

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